Shipping policy

Thank you for shopping with JL Store! We are committed to getting your pet's favorite essentials delivered safely and efficiently. Please review our shipping policy below for details on timeframes, rates, and tracking.

1. Processing Time

• Orders are typically processed and dispatched within 1 to 3 business days (Monday through Friday).

• Orders placed over the weekend or on public holidays will be processed on the next business day.

• You will receive a shipment confirmation email with tracking information as soon as your order leaves our fulfillment center.

2. Shipping Rates & Delivery Estimates

Delivery times depend on your location. Standard estimates are outlined below:

• Standard Shipping:

  • Estimated Delivery: 5 to 12 business days.

  • Cost: Free on orders over $50; a flat rate applies for orders under $50 at checkout.

• Express Shipping (Where Available):

  • Estimated Delivery: 3 to 7 business days.

  • Cost: Calculated dynamically at checkout based on your delivery address and package weight.

3. Order Tracking

Once your order has shipped, a tracking link will be sent to your email. You can monitor your package’s journey in real-time. If you experience any issues tracking your shipment, our support team is always here to help.

4. Customs, Duties, and Taxes

• JL Store is not responsible for any custom duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Address Disclaimer

• It is the responsibility of the buyer to ensure that the shipping address entered is correct. We begin processing orders quickly, so if you notice an error, please contact us immediately at lorencesjuancarlos@gmail.com within 24 hours of placing your order.